Booking Appointments- We are available by appointment only. We do take walkins but it's best to call so we may accommidate you as our staff work per appt. You may book online appts but please give 1hr notice to therapist and make sure to give email address or use firstname.lastname@example.org if you dont have email. Reception is available Mon-Friday 10am-530 pm and Sat 10am-5pm , Sunday reception availble 10-12pm
Cancellations-Your appointment is time we’ve reserved exclusively for you. Please value our time as we value yours – be courteous, call us within a reasonable amount of time if you need to cancel or reschedule your appointment.
What is reasonable? 24 hours notice or more is awesome! We understand emergencies or illness can happen please try notify spa so we may allow other clients to book. If appt is scheduled in am you must notify spa previous day before 5pm. A valid cancel must be verbal to receptionist and within 24hrs to avoid a charge. Please don't email to cancel. Spa can be texted at 714-350-1525 with name and time of appt and reason for cancel. Cancellation fee is 50% of service booked or if using prepaid gift card or package your visit will be forfeited.
NoSHOWS- If you No show for visit you will be charged full price of service. In order to return you will have to pay for session before to ensure payment. Our therapist was awaiting your visit and we must compensate their time and gas to spa.
Gift Certificates -are subject to the same scrutiny as any other appointment, except that we have the option to VOID your certificate if you no show or cancel at the last minute because we see to it that your therapist is compensated for her time in the event that you don’t show up, cancel on the day of your appointment or call the night before to cancel any appointment booked before noon. Sorry. Please be absolutely sure you can make it to your appointment before calling to redeem a gift certificate. We know they look pretty but they’re as good as cash. Cash spent on YOU by someone who loves you… so don’t waste it!
Please understand that “no-shows” and last minute cancellations leave us with empty appointment times that could be filled with other clients trying to get in. For this reason, it is Spa policy to void your gift card or visit.
Loyalty reward program- Earn 10% on each visit on your card/ Card must be present each visit to apply credit. You can redeem credit once reach $30 , or you may save to reach full value of service. Cannot be combined on VIP membership program. Sign up to get Vip deals in your mailbox
We accept VISA, Discover, MASTERCARD, AMEX and of course CASH and personal check with valid Driver license) Some Insurance if found under Samantha Guzman(massage therapy provider) Call spa to verify with Insurance #, D.O.B. and First /last Name
REDEEMING GIFT CERTIFICATES:
- Please book your appointment in advance. Assuring that you’ll get the appointment day and time of your choice requires that you call several days in advance to schedule an appointment.
- Please give us your gift certificate number when you call to schedule your appointment. This is always to your benefit because your certificate # has additional info attached to it that helps us make sure your experience is great. The certificate # is located on the back of your certificate.
- Please present your certificate upon arrival, rather than waiting until after your service. Many certificates have add-on treatments included that you will miss out on if we do not know ahead of time, so be sure to present your certificate upon arrival.
- A “no show”, last minute or same day cancellation will VOID your certificate. We see to it that your therapist is compensated for her time in the event that you cancel on the day of your appointment, at the last minute or just don’t show up. Calling the night before to cancel any appointment scheduled before noon will also VOID your certificate. Sorry.
- Gift certificates should be treated as cash. If lost or stolen they will not be honored or replaced. We cannot redeem a gift certificate without physically receiving it.
- Healing Horizons prepaid spa packages such as Spa pampering package $69, Community appreciation card, or Spabro prepaid gift card clients must present valid CC upon booking and give gift cert # Any no show or late cancel will forfeit the scheduled visit. Gratuities are not included and 15-20% is customary on the retail value of service.
- Spafinder& Spawish gift certificates- The gift certificate is good toward any Full regular priced service not valid for specials or new client prices. Only discount is given when booking 1hr facial&1hr massage package for $119. No cash given back for gift certificates, you may use for spa credit or tip.
- Gift certificates cannot:
- be exchanged for cash
- be used to purchase skin care products or retail merchandise
- be transfered to anyone other than the named recipient
- Partially redeemed certificates will be issued a credit. We do not give cash back on remaining balances.
- Gratuity- Our staff work very hard and appreciate tips for their efforts. The percentage reccommended is based on regular price of service not special price. We recommend $15-20$ per 1hr service for great service. If two services are given please tip each therapist accordinally. We provide small tip envelopes and accept gratuity on credit card.
For your convience you can book your next Massage appt online!
Give one hour notice to therapist when making appts, Thank you!
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